Store Policy

At Mateko Resort Wear, we strive to provide our customers with a seamless online shopping experience. To ensure customer satisfaction, we have implemented the following store policies:

1. Returns and Exchanges: We accept returns and exchanges within 14 days of the purchase date. All items must be returned in their original condition with tags attached. We do not accept returns or exchanges for swimwear that has been worn or used.

2. Shipping: We offer standard shipping on all orders within the United Kingdom. International shipping rates may vary based on location and shipping method.

3. Order Processing: Orders are processed within 1-3 business days of the purchase date. Once your order is processed, you will receive a confirmation email with tracking information.

4. Payment: We accept all major credit cards, PayPal, and Apple Pay. All payments are processed securely through our website.

5. Customer Service: Our customer service team is available to assist you with any questions or concerns you may have. You can contact us via email or phone and we will respond within 24 hours.

We value our customers and want to ensure their satisfaction with our products and services. If you have any questions or concerns about our store policies, please do not hesitate to contact us at, hello@matekoresortwear.com.